Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be dealt with in maximum 1 hour after the trouble ticket or e–mail was received. If your issue calls for further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person on duty and we will leave a comment to let you know that more time will be required for finding the best solution. And if you make use of our Administration Services package, any of the server administration tasks included there will be performed whenever you desire.
A Top–Notch Client Care Service
- We’ll be available to you 24–7–365 to respond to any queries that you may have connected with our Web Hosting Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also need support handling server management procedures, you can have a glance at our Administration Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, plus installation and problem troubleshooting services.
A User–Friendly Help Area
Every Linux dedicated hosting server is fitted out with our free–of–charge Web Hosting Control Panel, which boasts a circumstantial knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just push the Help or Videos buttons located in the top right corner.