Find out what phone support entails within the web hosting world.
You'll find plenty of shared website hosting providers available, however the majority of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you can get through this particular method of communication will vary based on the provider - some provide you with professional phone support, various others offer common and customer support only since some issues are more time-consuming and it would be more convenient to be resolved via a support ticket, particularly if the situation has to be escalated. Still, it's good to know that you can always reach your web hosting provider because there are a lot of small issues that can be resolved without difficulty and in a timely manner through a call, not mentioning that you'll be able to get additional info regarding the services before you become a client.
Phone Support in Shared Website Hosting
Our shared website hosting
plans include phone support 14 hours a day even on public holidays, therefore if you do not have an account yet, you're able to give us a call and learn more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you can call the number which is nearer to you. In case you're a current customer, we will assist you promptly with any general and billing issues as well as with a number of technical issues so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to speak with a live person so as to get things done right away. Of course, some issues simply cannot be resolved on the telephone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any questions about the semi-dedicated server
packages that we supply. Whether you want to know more about the plans, you have a billing issue or some general issue, you can call us. Although some more complex troubles could need a support ticket to give time to our tech support team to investigate, we'll assist you with many technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in another country, we have a global number where you're able to contact us.