In case you’re a site owner, a problem can always surface and it doesn’t necessarily have to be connected with the web hosting service. For instance, something can go wrong when you update a software application or some critical data can be modified or erased by accident. Irrespective of what the essence of the problem is, you will need to get in touch with the client support team and ask them to recover a backup or to assist you in dealing with the problem that you’re struggling with. How fast they will do that will determine the period of time that your websites will be down. For given websites like social networks or web stores, an extended outage duration can too often mean losing users and money. For this reason, it is of prime importance that you use the services of a company that provides not only a good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours, or even all day, to receive a response to a support ticket or an email. Irrespective of when you contact us, we’ll help you out within less than sixty minutes with any technical or sales inquiries you may have. In reality, our real reaction time scarcely ever exceeds twenty-thirty minutes. Since we are working day and night, you’ll always obtain help in a well-timed manner and we understand precisely how important this is in the online age. As soon as you contact us, we will reply to your inquiries. In case you face any technical complication, we’ll tackle it for you, or we’ll supply you with all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our really fast support service. You will receive an answer to any support ticket opened via the web hosting Control Panel or email sent to our technical and client support team in less than one hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes considerably less time to explore and solve a problem. We will supply you with more information in case the solution involves something that needs to be done on your end. If you touch base with us during official holidays or weekends, the response time will be absolutely the same and since our support staff is working 7 days a week, you will get prompt assistance for practically any billing, technical or general issue no matter what time it is.