A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It is an efficient way to get some information about the web hosting services or get some issue resolved as you are speaking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the low possibility of mistakes at the time you exchange info like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative examines the issue involved. Furthermore, you're able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone costs that you'll have to pay in case you are calling to another country.
Live Chat Support in Shared Website Hosting
As we believe that a lot of situations are easily resolved when you talk to a live person, we offer a live chat service for all of our prospective and active customers. Our chat is accessible every single day and our customer care representatives will assist you with a wide range of questions and issues. If you aren't our client yet, you'll be able to find out more about our shared website hosting packages and the website hosting environment in general so as to make sure that your websites will function effectively on our servers. If you already have an account and you have some questions or you have any kind of issues with any of our solutions, you'll be able to get in touch with us through our live chat and we can supply you with the required info or assist you to troubleshoot the problem. You'll have to open a support ticket for some issues which require more time or the help of a system administrator, but for the majority of common issues you will receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as a part of our services, which means that when you have any questions about our Linux semi-dedicated hosting, you're able to speak with our customer care team whenever you need no matter if you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, still we're able to assist you with a lot of tech questions as well. We will help you choose the best plan for your sites in case you don't have an account yet, we can reply all the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all of this will be done in a timely manner because our live chat service is accessible all the time, each and every day. Whenever you require support, you are able to speak to a representative and save a long time.