There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. This is the easiest means of communication for different reasons. In the event that no tech support staff representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of info without worrying about typographical mistakes, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to instructions, you will need to use no less than 2 different accounts and this number may grow if you would like to administer several domains. Plus, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting is not separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you’ll be able to visit it at any specific moment with only a couple of clicks of the mouse, without having to sign out of your web hosting account. The ticketing system comes with a quick-search box, which will help you find de facto any trouble ticket that you’ve already posted, if you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to tackle a particular problem even before you open a ticket. The response time is maximum 60 minutes, which means that you can receive swift assistance at any specific moment and if our help desk support staff recommends that you do something in your account, you can do it immediately without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more convenient to manage everything from a single place, which is the reason why we’ve integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the communication with our customer support staff together with your content, so you won’t need to memorize an additional login name for some other admin console. You will be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks whilst you are browsing the content within your semi-dedicated account. Plus, you can search through older tickets using a smart search function or have a look at relevant help articles, which provide solutions to commonly experienced complications. The built-in ticketing system is monitored 24-7-365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.