There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. This is the easiest means of communication for different reasons. In the event that no tech support staff representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of info without worrying about typographical mistakes, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to instructions, you will need to use no less than 2 different accounts and this number may grow if you would like to administer several domains. Plus, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.