The availability of the customer and technical support that a shared website hosting company provides will tell you a lot about the services which they offer too. In the event that you're allowed to use just e-mails or tickets, you have almost certainly found some reseller not the actual web hosting supplier. If this is the case, you'll have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the actual hosting company for extra assistance. When the provider offers several options for communication with quick response time which are available at any time, they're most likely the top provider, not just a reseller. Which means that you'll reap the benefits of timely assistance and top quality support because they will have direct access to the servers where your account is. Whatever the trouble - sales or technical, it's always much better to contact your web hosting company directly through your preferred way of communication.
24/7 Customer Support in Shared Website Hosting
All of our Linux shared website hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our services well before you make a purchase or you're a current client and you have a question or a difficulty, you will be able to contact us any time, which includes holidays and weekends. We have many channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical matters or any matters which need extra time to investigate and handle. Unlike many other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of just one hour, therefore whatever your trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives can help you find the right plan or supply you with details about our servers, so as to check whether the system requirements for your sites are met. In case you're an active customer, you can also get in touch with us via e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that any time you use any of these two methods of correspondence, you will get a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the web hosting services of other suppliers, even large ones, you are able to compare the reply time due to the fact that it often takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS
In case you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forvarious problems or questions about the pre-installed software your server is equipped with. If you have not ordered a virtual private server plan yet, you will be able to learn much more about our solutions by giving us a phone call or by employing our live chat service. For more tech issues, you can send an e-mail message or open a support ticket through your billing Control Panel and you'll receive support within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally doesn't exceed 30 minutes. If you'd like to have assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can add to every single VPS package and our administrators will help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer come with 24/7 support via numerous methods of communication and with a 1-hour maximum reply time warranty. When you want to find out more about the plans or you have some general or billing questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat service and consult with a live representative. For entirely technical problems which require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, since all these channels are more appropriate to monitor a given issue. The answer time for them rarely exceeds 30 mins, which means that you can forget about waiting for an entire day in order to receive assistance. The support service is available for any server-related issues, as well as the pre-installed software. In case you need help with third-party apps, you can consider acquiring the Managed Services upgrade that we provide for all plans.